Политика возврата средств

OUR RETURN & REFUND POLICY : 
If you are a customer in the UK or European Economic Area (EEA), you get 14 calendar days to cancel your order because you have changed your mind. This cancellation period starts from the day you have received all of the items in your order.

If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund.

• Items must be returned within 14 days of receipt.

• Items must be unworn, unwashed and unused with the original labels still attached.

• Pierced jewellery cannot be returned for health and hygiene reasons, unless in a sealed and unopened packet.

• Underwear and swimwear can only be returned if the hygiene seal has not been removed.

• Beauty products, accessories and fashion facemasks cannot be returned for hygiene reasons.

• Shoes must be tried on indoors.

Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further.

CANCELLING A CONTRACT UNDER THE CONSUMER CONTRACTS REGULATIONS
If you’re a customer in the UK or EEA, you get 14 days to cancel your contract with us

This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You’ll need to write to us with notice of your cancellation – just fill out this form where you’ll also find details on how to return your item(s).

There are a couple of other ways to cancel your contract with us. You’ll find these alternative methods below:

Email us: Abracadabrawonderworld@yahoo.com

Write to us via post: Abracadabra Wonder World :
8 kilpatrick way
Hayes , Middlesex
London UB4 9SX
If you’re cancelling your contract with us but have already received your order, you’ll need to return the item(s) to us, see how to do this below. You'll then receive a full refund as per the policy above.

Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken.

All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

Damages and issues : 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items : 

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

FAULTY GOODS : 

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please head over to our Contact Us section.

To help us get this fixed for you ASAP, when you first contact us please include the following information;

Your name
Order number
Product name and code
Picture of the fault
Description of the fault
(The product name and code can be found on your order confirmation email).

If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
Please note we've extended our returns to 28 days so a typical refund may take longer than usual.
Customers will receive a refund within 14 days of us receiving the item(s) or, in the event that we do not receive your returned item(s), within 14 days of you providing us with proof of return , It could then take up to 7 additional days for the refund to make its way through the banking system.

If you paid for your order with a debit or credit card, or any online payment a replacement to the value of the refund will be issued minus the cost of £7.99 for returning the item to us.

If we receive your return outside of the returns policy timeframe, you may receive your refund as a voucher. This will be emailed to you within 24 hours.

We will make sure  to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, after we  have processed your refund.

you will remain responsible for the item(s) until we receive them, and we will not be liable for providing a refund if we do not receive your item(s).

CAN I HAVE AN EXCHANGE INSTEAD OF A REFUND?
Unfortunately we don't offer an exchange facility. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at abracadabrawonderworld@yahoo.com. Please note that returns will need to be sent to the following address: Abracadabra Wonder World

                8 kilpatrick way

                Hayes , Middlesex

                London UB4 9SX 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at abracadabrawonderworld@yahoo.com.